ORLANDO MORENO

 

415 Wymore Rd #103		770.354.3072
Altamonte Springs, FL 32714	http://www.linkedin.com/in/orlandomoreno	omoreno@hotmail.com

 

PROGRAM MANAGER / MANAGING DIRECTOR

 

·               Highly skilled certified Senior Program Manager Director with extensive working experience on domestic and international multidisciplinary projects.

·               A fully bilingual (Spanish and English - US Citizen) engineer with management, sales, and marketing skills with strengths in decision-making, systematization, negotiations, leadership, problem resolution, record of improving profits and building brands to overcome challenges.

 

ACCOMPLISHMENTS

 

·               Led Fiserv professional services for Latin America, Canada and the Caribbean Region, adding valuable experience in engineering management and project direction, with a reputation for saving troubled projects by setting priorities, reorganizing efforts, and surpassing goals.

·              Provide a single point of contact for all issues relating to the Project (LTE architecture implementation, provisioning, testing, First Field Application (FFA) planning and tracking activities.   Manage the Project Plan. Review logical/physical schematics

·               Successfully executed project plans worth over $500MM in sync with diverse teams and vendors like Ericsson, Nortel, Alcatel, Bechtel during the roll out of the RIP project, the implementation of DAS, UMTS, GSM, TDMA, CDMA, 3G and 4G technologies for Cingular Wireless, AT&T and T-Mobile.

·               Led R&D teams through research, development and manufacturing of OEM and after-market MYE products for deployment of integrated systems in 14,000 facilities, reaching $150 million in sales.

·               Produced a 40% increase in revenue through the creation of product specific marketing programs more suitable to Latin America and the Caribbean through partnership with current vendors, channels, VARs and independent dealers in every country and region of significant influence to the company.

·               Increased profits by 20%, transforming a BOX building company, into a Total Solution Service Provider.

·               Successfully completed the development and built of GSM wireless projects in Brazil, Venezuela, and Colombia worth 1.2 billion dollars, generating a 600% ROI.

·               Launched a start-up company, emphasizing integrity and service as competitive differentiators, and growing the business to a full-service enterprise with $160 MM revenue and 380 staff in two years.

·               Led turn-around of a subsidized company to a self-funded organization through effective use of custom solution services, products and field training support, increasing its ROI to 23% after a major acquisition.

·               Founder of the telecomm branch (radio, CCTV and GPS) for the State of California DOT to enhance its communication and integration capacity with agencies like Local Police, Fire, CHP, EPA.

 

PROFESSIONAL EXPERIENCE

 

NSN Nokia. Bloomington, MN. Sr. Project Manager Consultant10/ 2014 – Present

Wireless/Telecom Construction Manager

 

·               Accountable for delivering the entire customer project/program, scope, products and services within the assigned area of one or multiple BL responsibilities; including risk Mgmt, Stakeholders, Closure and handovers and Key Performance Indicators (Customer Loyalty Index, Gross Margin GM, Project Asset Rotation Days PARD, Project Cost Adherence PCA, Operational non-financial KPIs)

·               Led E2E planning and management of financial, non-financial and operational performance, Customer Relationship Management with strong contribution to Service Business/Solution Creation (Identifying and creating business opportunities, pre-sales and sales/tendering processes, development of the service business)

·               Led the customization of global e2e operational processes to project /program requirements (network operations processes, supply chain process, logistics processes, acceptance process etc.) and ensures it is aligned with Nokia MoO, applicable BL guidelines, Project and Program Management Planning

·               Monitored and controlled program execution, project targets against the PTA, ensuring efficient claim management, and aim to improve revenue and GM by capturing up-selling opportunities by effective Change Management

·               Planned Project based on PMI principles and processes to ensure contract management process is initiated and integrated with Proj Mgmt processes, operational processes and Nokia Contract Management policies

·               Managed the expectations of stakeholders, customers, project team / program organization, subcontractors, 3rd party vendors (multi-vendor partners), CT team, Order Management and Logistics (OML)

·               Set up and maintained clear and effective internal and external communication within the customer and project teams

·               Directed the day-to-day operations of self-performing installation staff, subcontractors and superintendents while they are engaged in the construction installation, deployment, commission / decommission and in-service testing of all Telecom communications systems, as related to the work that is being performed. 

 

SPG/Nsoro/Mastec. Orlando, FL. Sr. Program Manager Consultant10/ 2013 – 10/ 2014

Wireless/Telecom Construction Manager

 

•Directed the day-to-day operations of self-performing installation staff, subcontractors and superintendents while they are engaged in the construction installation, deployment, commission / decommission and in-service testing of all Telecom communications systems, as related to the work that is being performed. 

•Managed project staff & subcontractors through infrastructure design, procurement, build and testing of all the affected communication networks associated with the project.

•Managed services and infrastructure for carrier companies including project schedule and cost management. Monitor invoicing process with accounting and suppliers to ensure positive cash flow, MSA and RMAs.

•Developed project estimates and budget of various cost components; including review and approval of contractor payment requests schedule performance and quality workmanship.

•Review change proposals, proposal requests, requests for information, supplemental instructions and other contract documentation as required on behalf of the carrier’s interests; working with contractors, architects, engineers and associated consultants in developing site specific value options for the work.

•Managed CASPR milestone tracking, reviews elimination process guidelines and SLA’s; worked with C&E AT&T Team, RAN Design Team as well as Site Acquisition Vendors to provide feedback and guidance

•Led deployment of Network Integration, E2E Testing, trace analysis, defects, CTS tickets, IMS Architecture and functional PLM elements      

•Worked at project sites with customers to manage scheduling, tracking, shipment, invoicing, and being the primary customer contact for all project-related matters.

 

Tech Mahindra. Redmond, WA. Sr. Project Manager Consultant12/ 2012 – 10/2013

AT&T End-to-End Troubleshooting Managed Services Mobility

 

·               Created processes to align technology and enterprise infrastructure to AT&T business system initiatives

·               Led the deployment of LTE Network Integration, E2E Testing, trace analysis, defects, CTS tickets, HP Quality Center, IMS Architecture, ERP applications and functional elements      

·               Review factory project schedules. Monitor invoicing process together with accounting and coordinate with suppliers to ensure proper positive cash flow, MSA and RMAs.

·               Attend customer meetings as required. Travel to customers or project sites; manage scheduling, tracking, shipment, invoicing coordination, and being the primary customer contact for all project-related matters.

·               Coordinate/negotiate with major vendors to improve pricing and delivery. Coordinate with all departments to assist in accomplishing the project goals. Actively participate in Quality Improvement process and PLM.

·               Resolution of CCRP issues pertaining to the orders Initiate price change requests, apply mark-ups, prepare quotations and implement changes, as appropriate. Under general direction, resolve disputes involving back charges, escalation, delays, extras and warranty charges.

·               Prepare releases, waivers of lien and affidavits to allow collection of all payments.

 

Orange Lake Resorts. Kissimmee, FL. Sr. Project Manager Consultant10/2012 – 12/2012

Information Technologies for Hospitality

 

·               Managed complex IT projects from conception through integration and quality assurance into live service

·               Designed applications, services, user interfaces and configurable utilities based on business processes, strategy, IT architecture and roadmaps for the implementation of the established targets

·               Worked with management to created corporate strategy to condition client to best practices of new century

·               Work closely with the Service Manager to ensure an aligned and consistent service to customers

·               Report on budget, schedule and resource utilization, including Workforce Management Systems and AMI Integration

 

Cisco AS. Orlando, FL. Sr. Project Manager Consultant12/2011 – 10/2012

Implementation Mobility / Broadband

 

·               Managed and provide leadership role in creation and delivery of all project deliverables and documents to support all project team activities during project lifecycle including: plan (presale), prepare, design, implement, operate, and optimize phases, including project resources

·               Managed and resolve daily project issues, escalate issues as required through appropriate channels to ensure project deliverables are met and ensure customer satisfaction.

·               Engaged in the construction installation, deployment, commission / decommission and in-service testing of all Telecom communications systems, as related to the work

 

at&t mobility. Cerritos, CA. Sr. Project Manager Consultant12/2010 – 12/2011

Development and implementation Wireless / Broadband

 

·               Responsible for the end-to-end oversight of Distributed Antennas Systems (DAS) deployment and solution delivery for at&t; including wireless backhaul, directing the project efforts in a matrix environment at market and national level.

·               Engaged in the construction installation, deployment, commission / decommission and in-service testing of all Telecom communications systems, as related to the work

·               Led at&t teams including, RF engineering, operations, construction and planning to deliver on time, within budget and update actuals in QuickBase, SOX. MS Project, CASPR, Mobius, CAPTRAC, Siterra, and CSS.

·               Managed cross functional actives; working all markets involved to plan capacity, remove deployment roadblocks, create presentations, and serving as the go-to person for all internal and external entities.

 

Mycom. Ontario, CA. Sr. Project Manager Consultant01/2010 – 12/2010

RF and Radio System Development and implementation

 

·               Led the design of a nationwide multi-phase radio network interoperable wireless / microwave communications system to support positive train control, using radio frequencies to monitor train activity, prevent train collisions and worker injuries, and enhance public safety for Federal Railroad industry, SCRRA, Metrolink, Caltrains.

 

Rapiscan – OSI systems. Torrance, CA. Senior Program Management Director. 01/2009 – 01/2010

Technology – Product development and implementation

 

·               Managed a $200MM turnkey Home Land project through Rapiscan-OSI Systems to design, supply and implement a system for inspection of all documented baggage in all GAP airports in Mexico.

 

Fiserv. Orlando, FL. Senior Program Manager. 03/2008 – 01/2009

Technology development and implementation

 

·               Responsible for 35 + banking software projects with budgets up to $500M and development of new clients.

·               Led progress and resolved gaps between requirements, design, client expectations and actual work output.

·               Managed medium to large scale solution implementations by use of processes, improvement and best practice to strategize protocols and determine appropriate configurations, techniques, and methodologies.

·               Provided team leadership through analysis, scheduling, production, implementation, and monitoring to bring assigned projects to a successful conclusion.

 

MYE. Valencia, CA. Director of Product Development. 11/2007 – 03/2008

New Technology Development, OEM and R&D

 

·               Responsible for all manufacturing, engineering, tooling, and supply chain issues; acting as the liaison between engineering, sales and marketing to provide smooth flow and focus on the product.

·               Developed operational plans to support growth and assisted sales with training and technical presentations.

·               Supported daily production management, monitor manufacturing quality and suggest improvements

·               Managed profits, product line, schedules, inventory, maintenance and deliveries at competitive costs.

·               Evaluated global competitive and new product lines and markets and quality standards.

·               Proposed design, policy additions and revisions. Identified customer needs and competitive markets.

 

T-Mobile. Santa Ana, CA. Sr Program Manager Consultant. 02/2007 – 11/2007

Wireless Telecomm Provider

 

·               Oversee architecture, engineering, environmental compliance, site acquisition and the overall project management for new site build as well as site modification, including property management resolution.

·               Executed project plans, supervised project managers, contractors, providers and vendors (GlobeTel, Nortel, Alcatel, Black & Veatch) to deploy UMTS, GSM, TDMA, CDMA, RFID, NFC, including wireless backhaul, microwave technologies.

·               Monitored and tracked progress and work with all stakeholders (Local, National, Regional, and Market as well as LEC) to ensured deliverables and construction requirements were met.

·               Worked with internal and external entities to deliver customer and executive briefings on deployment, technical issues/solutions, pricing, schedule of timelines and update of databases.
 

Cingular Wireless.  Cerritos, CA. Sr Program Manager Consultant. 05/2005 – 02/2007

Wireless Telecomm Provider

 

·               Successfully executed project plans worth 500MM working in sync with diverse teams and vendors like Ericsson, Bechtel during the RIP project, 3G RNC deployment, RAN Growth, E911 roll outs. Also support of CDMA, microwave, including wireless backhaul, BSC, MSC, OSS 5.1 and CS Core ( MSS, MGW ).

·               Managed and supported new site development and quality control.  And all issues reported to the regional provisioning group, and the local exchange carrier site build committee.

·               Responsible for inquires related to site acquisition, zoning, title, site walks, submittals, new site design, construction, power, telecom services, project deliverables and decommissioning of temporary sites.

·               Conducted inspections and documentation of equipment testing and inventory, antenna azimuths and tilts, safety and general conditions of all cell sites; optimizing current RF requirements and market performance.

 

ELECTROSONIC.  Burbank, CA. Sr Program Manager Consultant. 12/2004 – 05/2005

Audio, visual and new technology

 

·               Designed large audio, visual, lighting and control system, schematics, single line drawings and site layouts, to enable efficient fabrication, installation and standard reputation in front of clients, vendors and staff.

·               Managed the development process through all stages of the product development (concept, prototype, evaluation, A/V system testing, product specifications, technology development, QA, and launch).

·               Supported sales and marketing on preparation and submittal of bid documents and proposals.

 

SOMERA.  Irvine, CA. Program Manager Consultant – Consolidation Services.10/2004 – 12/2004

Wireless, RF, and new technology

 

·               Accomplished in 60 days the full consolidation of the company’s concessions and relocation of resources to a more productive territory, retaining three major accounts representing a 23% of total sales volume.

·               Led negotiations with carriers, ILECs on required transport, trunk services and CLEC models.

 

Walt Disney Internet Group, WDIG.  North Hollywood, CA. PM Consultant. 05/2004 – 10/2004

The Walt Disney Internet Group, Entertainment and New Technologies

 

·               Launched within 60 days, a business plan to develop a new wireless venture to enhance the state of art integrated solutions for the entertainment industry, creating methods and benchmarking techniques to coached staff in the application of standard project management methodology and tools, including QA/QC testing and implementation of complex integrated BI solutions to optimize system and business processes.

 

SBC.  San Ramon, CA. Consultant. 08/2003 – 05/2004

Telecomm, Broadband, Construction

 

·               Led third party vendors and agencies, as well as internal depts. like admin, database, safety, staffing and TT management, field services, NOC, customer care and help desk, design and engineering.

·               Drive regional implementation for radio, data, cabling and underground,  IP PBX, voice over IP systems, LAN, WAN, VPN, WiFi, multimedia messaging, wireless & wireline, converged networks, call center solutions, system admin / troubleshooting tools, and disaster recovery.

 

E-global Networks. San Ramon, CA. VP - Consultant Operations. 01/2002 – 08/2003

E-commerce, Financial, Banking and Manufacturing industry

 

·               Managed P&L around $ 700 million for major consulting service operations through product development initiatives, analysis and SOP to manufacturing, engineering, planning, quality assurance and procurement.

·               Responsible for working with cross-functional teams in delivering product initiatives and strategies to define product branding and market opportunities.

·               Developed new analytical and organizational skills required to achieve higher productivity through effective work breakdown structures; critical path method schedules; and resource, cost and budget plans. Enterprise Data Warehouse.

 

NICE Systems. Santa Clara, CA. World Regional Manager for Latin America.03/1999 – 01/2002      Voice/Data recording and IT solutions, E-business, CRM

 

·               Managed a team of project managers and the daily activities required to adherence to standards, quality, costs, gross profit, scheduling and all related activities to the successful delivery of the projects.

·               Coached managers, account executives and contractors to developed and implement projects including equipment installations, asset recovery, materials management, and customized services.

·               Managed resources to maintain project cost and schedule, including sourcing, subcontractor negotiation, researching technical issues, quoting the customer price and delivery, and ensuring responsive, high-quality service to our clients at call centers, NOC, management business information systems, and change supply.

 

VITACOM Corp. Santa Clara CA. Senior Project Manager. 11/1997 – 05/1999

Telecommunications & Wireless

 

·               Managed cross-functional teams throughout all phase of the enterprise, plan, specification, installation, evaluation, pricing, scheduling, negotiations, testing and escalation.

·               Responsible for equipment certification, supply chain, global logistics and NOC operations

·               Developed division’s first training program for warehouse associates, saving $2 MM per year.

 

PETROLAGO. Venezuela, South America. General Project Manager.       02/1996 – 11/1997

Oil, Gas and Refinery. ISO compliance, API standards and EPC projects.

 

·               Managed bids, company assets, resources, materials, training and negotiations with internal and external entities to support EPC projects. Successfully completing projects related to oil and gas pipelines, topsides facilities, offshore platforms, drilling rigs, refinery LNG gas plants, exploration sites, onshore plant facilities, control rooms, marine port terminals, FPSO, receiving facilities, and LNG export and loading terminals. 

 

University of California at Berkeley. Dept. Network and Telecomm. Manager.     10/1993 – 02/1996

Education

 

·               Supervised the design, operation and maintenance of voice and data systems, network management and network security systems for business wide implementation.

·               Negotiated compliance procedures, work plans, quality control manuals with architects, consultants, city, state and federal agencies through conceptual design and development phases for all infrastructure projects.

 

Pacific Gas & Electric (P.G&E). Supervisor.        01/1990- 10/1993

Utility Industry

 

·               Managed the design, testing and implementation of power distribution systems, electronic boards, service failures, commercial / residential lighting systems, as well as power automation and protection systems.

 

Department. of Transportation of the State of California (CALTRANS). Electric Engineer        01/1987- 01/1990 Transportation, DOT

 

·               Designed road assistance CALL BOXES, changeable message signs, SCADA, vehicle identification number, emergency broadcast, computerized Toll Collection, power controls and fast track systems, high voltage protection, traffic management, Video/Audio, CCTV systems installed on every ramp, Freeways and Bridges in USA and its LAN/WAN connection to the main control and monitoring center.

 

EDUCATION

BSEE, University of the Pacific, Stockton, California.

AA American and International Business Studies, College of the Pacific. Stockton, California

Co-op: IBM, Apple Computers

Master telecommunication engineering studies, UC Berkeley, California

 

CERTIFICATIONS

PMI and AMA project management certification, PMP.

 

PUBLICATIONS

http://www.slideshare.net/orlandomoreno